Company Name: Wipro (Off Campus Jobs 2022)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • System Engineer Engineer

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech
  • Experience : Freshers
  • Batch : 2020/2021

Job Overview (Wipro Off Campus Drive 2022):

Job Description For Wipro Jobs 2022
  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
Skills Required For Wipro Jobs 2022
  • Good communication Skills and Verbal Skills
  • Good teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organizing
  • Self-management
  • Quick learning Skills
  • Good technology Subjects.
Selection Process For Wipro Jobs 2022
  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview
Job Location : Mumbai India
Apply Now : Wipro Off Campus Drive 2022 Hiring Freshers As System Engineer Engineer

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