Company Name: Wipro (Off Campus Jobs 2022)
How to Apply
- Apply through the following link as early as possible
Job Role:
- IT Service Desk Engineer
Salary Details:
- Best In Industry
Who can Apply
- Any Degree
- Experience : Freshers – 2 Years
Job Overview (Wipro Off Campus Drive 2022):
Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.
Main responsibilities:
Adherence to policies and procedures, closure of open calls after resolution.
Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Skills Required For Wipro Jobs 2022
- Communication Skills
- IT Service Desk
- Troubleshooting
- service level
- Customer Service
- Infformation Technology
Job Location: Bengaluru/Chennai/Hyderabad/Mumbai/Pune India
Apply Now : Wipro Off Campus Drive 2022 Hiring Freshers As IT Service Desk Engineer | Any Degree
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