Wipro Off Campus Drive 2022 Hiring Freshers As IT Service Desk Engineer | Any Degree

Company Name: Wipro (Off Campus Jobs 2022)

How to Apply

• Apply through the following link as early as possible

Job Role:

• IT Service Desk Engineer

Salary Details:

• Best In Industry

Who can Apply

• Any Degree
• Experience : Freshers – 2 Years

Job Overview (Wipro Off Campus Drive 2022):

Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities:

Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database

Skills Required For Wipro Jobs 2022

• Communication Skills
• IT Service Desk
• Troubleshooting
• service level
• Customer Service
• Infformation Technology

Job Location: Bengaluru/Chennai/Hyderabad/Mumbai/Pune India

Apply Now : Wipro Off Campus Drive 2022 Hiring Freshers As IT Service Desk Engineer | Any Degree

Also Check Off Campus Drive Exam Syllabus 2021

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