Company Name: Wipro (Off Campus Jobs 2022)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • IT Service Desk Engineer

Salary Details:

  • Best In Industry

Who can Apply

  • Any Degree
  • Experience : Freshers – 2 Years

Job Overview (Wipro Off Campus Drive 2022):

Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities:

Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
Skills Required For Wipro Jobs 2022
  • Communication Skills
  • IT Service Desk
  • Troubleshooting
  • service level
  • Customer Service
  • Infformation Technology
Job Location: Bengaluru/Chennai/Hyderabad/Mumbai/Pune India
Apply Now : Wipro Off Campus Drive 2022 Hiring Freshers As IT Service Desk Engineer | Any Degree

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