Company Name: Wipro (Off Campus Jobs 2022)
How to Apply
- Apply through the following link as early as possible
Job Role:
- IT Service Desk Engineer
Salary Details:
- Best In Industry
Who can Apply
- Any Degree
- Experience : Freshers – 2 Years
Job Overview (Wipro Off Campus Drive 2022):
Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.
Main responsibilities:
Adherence to policies and procedures, closure of open calls after resolution.
Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Skills Required For Wipro Jobs 2022
- Communication Skills
- IT Service Desk
- Troubleshooting
- service level
- Customer Service
- Infformation Technology
Job Location: Bengaluru/Chennai/Hyderabad/Mumbai/Pune India
Apply Now : Wipro Off Campus Drive 2022 Hiring Freshers As IT Service Desk Engineer | Any Degree
Also Check Off Campus Drive Exam Syllabus 2021
Private Exam Syllabus 2021
| TCS NQT Syllabus 2021 | Click here |
| Dell Syllabus 2021 | Click here |
| HCL Syllabus 2021 | Click here |
| Infosys Syllabus 2021 | Click here |
| Wipro Syllabus 2021 | Click here |
| CGI Syllabus 2021 | Click here |
| HP Syllabus 2021 | Click here |
| Deloitte Syllabus 2021 | Click here |
| DXC Syllabus 2021 | Click here |
| Capgemini Syllabus 2021 | Click here |
| Cognizant Syllabus 2021 | Click here |
| Accenture Syllabus 2021 | Click here |
| Adobe Syllabus 2021 | Click here |
| ZOHO Syllabus 2021 | Click here |
| PAYTM Syllabus 2021 | Click here |
| Amdocs Syllabus 2021 | Click here |
| IBM Syllabus 2021 | Click here |
Government Exam Syllabus 2021
| AFCAT Syllabus 2021 | Click here |
| DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021 | Click here |
| PGCIL Diploma Trainee Syllabus 2021 | Click here |
| L&T Syllabus 2021 | Click here |
Jobs Search By Batch
Join Us On Following For Fast Job Notifications:-
Telegram – http://bit.ly/3clzxbp
Instagram – https://bit.ly/3cdLPlW
Facebook – http://bit.ly/3l8KocS