Wipro Off Campus Drive 2022 Details

Company Name: Wipro (Off Campus Drive 2022)

How to Apply

• Apply through the following link as early as possible

Job Role

• Administrator

Salary Details

• Best In Industry

Who can Apply

• BE/B.Tech/ME/M.Tech/MBA
• Experience : Freshers – 1 Year
• Batch : 2021/2022 

Job Overview (Wipro Off Campus Drive For 2022 Batch)

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction.

• Ensure timely response of all the tickets raised by the client end user
  1. Service requests solutioning by maintaining quality parameters
     1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
     2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution time frame

• Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements andrequests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Job Location

• Chennai India

Apply Now : Wipro Off Campus Drive 2022 | Administrator | Chennai

Also Check Off Campus Drive Exam Syllabus 2021

Private Exam Syllabus 2021



Government Exam Syllabus 2021

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