Company Name: VMWare (Off Campus Jobs 2021)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • Associate Technical Support Engineer

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech – CSE,IT,ECE
  • Experience : Freshers – 2 Years

Job Overview (VMWare Off Campus Drive 2021):

Essential Functions : 
  • Resolve customer’s issues via the telephone, email or Webex session
  • Reproducing issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and attend technical trainings
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Skills Required:
  • Good written and verbal communication skills
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
  • Understanding in Virtualization & Cloud computing will be preferred.
  • Open to Rotational Shifts
  • Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Ability to follow standard engineering principles and practices
  • Logical approach to problem solving
Job Location : Bangalore India
Apply Now : VMWare Off Campus Drive 2022 For Hiring Freshers As Technical Support Engineer

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