VMWare Off Campus Drive 2022 For Hiring Freshers As Technical Support Engineer

Company Name: VMWare (Off Campus Jobs 2021)

Resolve customer’s issues via the telephone, email or Webex session
Reproducing issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Good written and verbal communication skills
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Understanding in Virtualization & Cloud computing will be preferred.
Open to Rotational Shifts
Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
Ability to follow standard engineering principles and practices
Logical approach to problem solving

Also Check Off Campus Drive Exam Syllabus 2021

AFCAT Syllabus 2021	Click here
DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021	Click here
PGCIL Diploma Trainee Syllabus 2021	Click here
L&T Syllabus 2021	Click here

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