Company Name: Precisely (Off Campus Jobs 2022)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • Associate Support Engineer

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech/ME/M.Tech – CSE,IT,ECE
  • Experience : Freshers – 2 Years

Job Overview (Precisely Off Campus Drive 2021):

Responsibilities :
  • Provide world class technical support over the phone, email, and remote desktop connections including, but not limited to meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
  • Address and resolve issues quickly and effectively to ensure customer satisfaction.
  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
  • Understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third party libraries, user developed code or jobs, or platform libraries.
  • Continuously learn new technology, tools, systems, and sharing that knowledge within the team.
  • Debug and provide recommended solutions and tools to address product issues and enhancements.
  • Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
  • Work periodic weekend shifts for on call support.
Skills Required:
  • Up to years of experience.
  • A bachelor’s and/or master’s degree in Computer Science, Systems Engineering, Management Information Systems or a similar field, or the equivalent in work experience.
  • Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration.
  • Ability to face the customer and support / consulting them in resolving their concerns.
  • Practical experience in the Microsoft server-side product stack and development environments, including Microsoft Windows Server, Microsoft SQL Server, and Microsoft Office.
Preferred Requirements:
  • You can read and write basic applications in one of the following coding languages: Java, HTML, JavaScript, PowerShell, CSS, or C#.
  • You have experience working with a CRM system (SalesForce.com preferred), a ticket tracking system, licensing software, or any other business applications.
Job Location : Gurgaon India
Apply Now : Precisely Recruitment 2022 Hiring Freshers As Associate Support Engineer

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