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Company Name: PowerSchool (Off Campus Jobs 2021)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • Associate Technical Support Engineer

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech – CSE,IT,ECE
  • Experience : Freshers – 2 Years

Job Overview (PowerSchool Off Campus Drive 2021):

  • Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned
Skills Required For PowerSchool Jobs 2021 :
  • 0 -2 years prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate’s degree or equivalent work experience
Job Location : Bangalore India
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