Mastercard Off Campus Drive 2023

Mastercard Off Campus Drive 2023 Details

Mastercard Off Campus Drive 2023

Company NameMastercard
Job RoleProduction Support Engineer
Who can ApplyBE/B.Tech
Batch2021/2022
Job LocationPune India

Company Name: Mastercard (Off Campus Drive 2023)

How to Apply

  • Apply through the following link as early as possible

Job Role

  • Production Support Engineer

Salary Details

  • Best In Industry

Who can Apply

  • BE/B.Tech
  • Experience : Freshers – 1 Year
  • Batch : 2021/2022

Job Overview (Mastercard Off Campus Drive 2023 Batch)

  • Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
  • Validation of CRQ’s using Alerts or Dashboards
  • Application Performance and Monitoring using Dashboards
  • Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  • Soft Skills & Situation Management over the phone call
  • Contribution in Knowledge Management – create/update new or existing SOP
  • Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
  • Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
  • Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
  • Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
  • Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
  • The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
  • Person should be ready to work in Shifts.

Skills Required For Mastercard Fresher Jobs 2023

  • Bachelor’s Degree or equivalent work experience.
  • Basic understanding of UNIX scripting
  • Experience on batch scheduling & Monitoring
  • Basic understanding of SQL/Oracle or any other relational database
  • Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
  • Effective problem and troubleshooting skills
  • Knowledge of ITSM best practices
  • Effective written and verbal communication skills
  • Effective interpersonal skills.

Secondary skills (Good to have) –

  • Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
  • Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix
Selection Process For Mastercard Careers 2023
  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Job Location

  • Pune India
Apply Now : Off Campus Drive 2023 | Mastercard Careers Job | Production Support Engineer

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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