Deloitte Off Campus Drive 2023 Details

Company Name	Deloitte
Job Role	GTLO-Customer Support-Analyst
Who can Apply	BE/B.Tech/B.Sc/BCA
Batch	2021/2022
Job Location	Hyderabad India

Company Name: Deloitte (Off Campus Drive 2023)

How to Apply

• Apply through the following link as early as possible

Job Role

• GTLO-Customer Support-Analyst

Salary Details

• Best In Industry

Who can Apply

• BE/B.Tech/B.Sc/BCA
• Experience : Freshers
• Batch : 2021/2022

Job Overview (Deloitte Off Campus Drive 2023 Batch)

What you’ll do

• Customer handling skills – Call etiquettes
• End to End ticket management
• Basis ITIL concepts of Incident, problem & change management is must
• Experience in managing voice & non-voice support (Calls, chats & email)
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
• Provision user accounts for external (non- Deloitte) client users

Skills Required For Deloitte Fresher Jobs 2023

The ideal candidate should:

• Comfortable to work in 24*7 environment (rotating shift changes up to every month):
• Have passion on technical knowledge learning and be a quick learner
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
• Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
• Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
• Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
• Exceptional attention to detail and willingness to work in a demanding and results-oriented global Business environment with frequently changing priorities.
• Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Selection Process For Deloitte Careers 2023

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

Job Location

• Hyderabad India

Apply Now : Off Campus Drive 2023 | Deloitte Careers Job | Support Analyst

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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