Myntra Off Campus Drive 2022 | Associate

Company Name: Myntra (Off Campus Jobs 2022)

Will be responsible for the audit and governance plans for all lines of business at the level 2 wing of the contact centre which includes the social media team, escalation desk and outbound team.
Accountable for identifying process gaps and liaison with the respective stakeholders to fix the same.
Work along with the key stakeholders to improve the interaction quality and customer experience.
Identify and recommend different ways of audit sampling and feedback improving mechanisms.
Work with managers/supervisors of different lines of business to outline the specific data needs.
Ensure analysis of audit data and the findings to be shared with the respective stakeholders periodically.

Should be a graduate.
Should have strong interpersonal skills & people management skills
Excellent written and verbal communication in English & excellent verbal communication in Hindi.
Should have at least two years of work experience in quality in a contact centre with both voice and non-voice processes.
Should have at least 2 years of experience in the capacity of a quality evaluator

Also Check Off Campus Drive Exam Syllabus 2021

AFCAT Syllabus 2021	Click here
DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021	Click here
PGCIL Diploma Trainee Syllabus 2021	Click here
L&T Syllabus 2021	Click here

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