Microsoft Off Campus Drive 2022 Details

Company Name: Microsoft (Off Campus Drive 2022)

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
Ability to distil, prioritize and act on feedback from a variety of sources.
Conviction and courage to drive decisions and defend positions as appropriate.
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
Strong troubleshooting skills of complex technical issues involving multiple technologies
Collaborative and inclusive mindset
Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
Ability to handle multiple customer issues and effectively balance your priority need.
Bachelor’s degree or higher in any STEM related field that has a significant computing element.

Also Check Off Campus Drive Exam Syllabus 2021

AFCAT Syllabus 2021	Click here
DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021	Click here
PGCIL Diploma Trainee Syllabus 2021	Click here
L&T Syllabus 2021	Click here

2017 Batch	2018 Batch	2019 Batch	2020 Batch
2021 Batch	2022 Batch	Internship	Training