Microsoft Off Campus Drive 2022 Details
How to Apply
- Apply through the following link as early as possible
- Support Engineer
- Best In Industry
Who can Apply
- Experience : Freshers – 1 Year
- Batch : 2021/2022
Job Overview (Microsoft Off Campus Drive For 2022 Batch)
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Skills Required For Microsoft Careers 2022
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
- A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
- Ability to distil, prioritize and act on feedback from a variety of sources.
- Conviction and courage to drive decisions and defend positions as appropriate.
- Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
- Strong troubleshooting skills of complex technical issues involving multiple technologies
- Collaborative and inclusive mindset
- Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
- Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
- Ability to handle multiple customer issues and effectively balance your priority need.
- Bachelor’s degree or higher in any STEM related field that has a significant computing element.
- Hyderabad India
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