Microsoft India Off Campus Recruitment Hiring Freshers For Support Engineer Position

Company Name: Microsoft India

Job Overview (Microsoft India Off Campus Drive):

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
language qualification

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