MedPlus Off Campus Drive 2022 | Customer Care Associate | Any Degree

Company Name: MedPlus (Off Campus Jobs 2021)

How to Apply

• Apply through the following link as early as possible

Job Role:

• Customer Care Associate

Salary Details:

• Best In Industry

Who can Apply

• Any Degree
• Experience : Freshers – 1 Year

Job Overview (MedPlus Off Campus Drive 2021):

• Answering to the customer queries professionally by following the set standards & call ethics and provide all the required information & solutions for the problems that they are facing with purchased products or services.
• Route the customer’s calls to the appropriate departments for further assistance and escalate the important calls where the customer’s query needs senior assistance.
• Entering the call and customer information in the appropriate forms and databases & prepare the call logs by capturing all the important information about the attended call.
• Marinating call reports and following up the customers whenever required to assist them further with call centre products and services.
• Attend to inbound & outbound calls to assist customers with specific queries and also help building customers interest in products and services that are offered by the organization.
• Revising the process and keeping themselves upto date with any new changes in process and ensure FTR.
• Customer calls are to be followed up with clerical jobs including updating records, checking issues status with various departments.
• Must ensure customer satisfaction both for internal and external customers.
• Must possess a good understanding capability for interpreting customers needs and also provide solutions to customers within companies policies.
• Use effective approach for handling telephone tasks such as unintentional disconnections, interruptions and so on.
• Exhibit the right attitude when answering calls and always maintain patience to achieve good customer satisfaction.
• Maintain punctuality, shift adherence & maintain high work ethics in office.

Selection Process :

• Date of Written Test is 7-Dec-21.
• Based on the applications received, candidates will be shortlisted for the written test and they will be informed via email/sms latest by 4-Dec-21.
• Shortlisted candidates based on the performance in the exam will need to attend for the final personal interview round, on the same day of examination. The details will be announced at the Exam Venue.
• Written test will comprise of Multiple choice questions covering Quantitative aptitude, logical Reasoning and Reading comprehension.
• Written test will be conducted at Hyderabad. Candidates must bring along any govt photo id proof (Aadhaar / Passport / PAN/ Driving license etc).
• Based on the performance in the exam, shortlisted candidates will be called for final personal interview round at Hyderabad Location. The related details will be shared via email/sms.
• We will not be able to send individual regret emails to candidates who were not shortlisted or not selected.
• Finally selected candidates will undergo 2 months fully-paid training followed by an evaluation process & successful candidates will be awarded completion certificates.

Job Location : Hyderabad India

Apply Now : MedPlus Off Campus Drive 2022 | Customer Care Associate | Any Graduates

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