Konecranes Off Campus Drive 2021 Hiring Freshers As Trainee

Company Name: Konecranes India Ltd (Off Campus Jobs 2021)

Exhibit Konecranes Core values and code of conduct into each action
Understand and handle incident management and Service Request process in a support environment for large number of users
Working with SAP System, user maintenance and authorization concepts.
Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.
Ensure ability to work or SLA based service delivery.
Monitoring the SAP Systems daily and IDOC of various interface.
Aid in support process improvisation
Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
Develop healthy professional customer relationship
Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance
Align and realign actions based on customers’ feedbacks, inputs from management
Prepare reports based on supervisor’s expectations
Deliver any other tasks as per superior’s instructions and guidance
Be flexible for on call support based on business needs
Knowledge for SAP Basis will be an advantage
Assist peers, superiors, other IT staff members in day to day activities whenever appropriate
Awareness of ISO 14001 & 45001 Standards

Bachelor’s Degree or higher – B.Tech. /B.E., BCA, BSC comp
Good technical background with some professional experience desirable.
Be highly motivated, hardworking and possess good time management and communication skills
Excellent written and spoken English
Ability to work and communicate effectively with a globally distributed team
Team player
Customer service attitude.
SAP Certifications in their specialization area is not must but will be an advantage

Basic understanding about Computers and IT Systems with some exposure to SAP systems.
Knowledge of SAP IDOC monitoring will be a big plus
SAP Basis monitoring tasks will be an added advantage
Knowledge about ITIL and ITSM tool(s) is preferred
English Communication skills – Verbal, Written
Team player
Customer service attitude
Customer oriented approach to ensure SAP end-user satisfaction.
Willing to work in shifts when necessary.
Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations.
Reporting capabilities
Analytical and problem-solving techniques would help in improvising the process.
Exposure to Power Apps / RPA tools would be an advantage

Also Check Off Campus Drive Exam Syllabus 2021

AFCAT Syllabus 2021	Click here
DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021	Click here
PGCIL Diploma Trainee Syllabus 2021	Click here
L&T Syllabus 2021	Click here

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