Khoros Off Campus Drive 2021 Hiring Freshers As Technical Support

Company Name: Khoros (Off Campus Jobs 2021)

Job Overview (Khoros Off Campus Drive 2021):

Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner
Escalate problems to the correct teams where appropriate
Resolving simple requests without needing to escalate
Identifying documentation requirements in our knowledge base
Maintaining our high standards for customer communication and response times
Engaging in training opportunities on our products and key technical areas

Some experience in customer and/or technical support roles
Demonstrable interest in software and technology
Ability to understand and troubleshoot basic technical issues
Excellent written and spoken communication skills
Able to communicate effectively between teams and individuals of varying technical expertise
An overall desire to grow a career in a technical support role
Able to multitask effectively while working on customer issues

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