ITC Careers Off Campus Drive 2021 Hiring Freshers As Software Engineer

Company Name: ITC Infotech (Off Campus Drive 2021)

Job Overview (ITC Off Campus Drive 2021):

Provide Level 1 support for end user issues and convey resolutions to end user queries
Properly escalate unresolved queries to the next level of support
Log, Track, Route and redirect problems to the correct resources
Single point of contact for the end users related to Issues/Requests
Act as an interface between the third party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
Resolution of Service Incidents and Service Requests that required onsite intervention
Provide Remote resolution to issues/queries where applicable
Ensure proper recording, documentation and closure
Manage and maintain Knowledge management system to update self and team knowledge

Has experience in working with ITSM based ticketing tools (Remedy, Service Now)
Working knowledge of helpdesk software, database and remote control tools
Basic Understanding of Windows Active directory and office 365 to troubleshoot simple issues related to folder access, outlook mails etc.
Basic understanding of VDI and Citrix tools
Understanding of printer functionalities
Understanding of different hardware and OS (Desktop, Laptop, IPAD, MAC)
Also Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
Basic knowledge in simple networking issues (like connecting to internet, network etc.)
Basic knowledge in different mobile applications
Ability to multitask in critical situations and provide Proactive and Predictive support
Proficient in English language and excellent ability to understand and converse with International Client

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