Informatica Off Campus Drive Hiring Freshers As Associate Software Engineer

Company Name: Informatica

Job Overview (Informatica):

Eligibility for Informatica Off Campus:

BE/Btech, ME/Mtech (CS, IS/IT), MCA, M. Sc(CS) from 2018 and 2019 Batch with 65% and above in throughout in their academics

You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’s flagship products like Power Center, Data Quality, Data Archive, Test Data Management, Persistent/Dynamic Data Masking and its peripheries like various databases along with different Operating Systems etc.

Excellent grasp of relational database management theory and practice.
Strong understanding of relational databases like Oracle, SQL Server, MySQL
Experience in various operating systems such as Windows, UNIX/Linux
Must possess analytical, critical thinking, problem-solving skills and attention to details.
Constructively work together as a team, sharing ideas.
Strives for excellence and is known for his/her prodigious technical ability.
Possess good communication, customer-relationship skills – responsiveness, sensitivity, diplomacy
Comfortable working both independently and collaboratively.
Adapt to new circumstances and to learn quickly when facing new problems and challenges.

Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Continuously enhancing knowledge through trainings and e-learning courses
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

Job Location: Bangalore, India

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