Company Name: HCL

How to Apply

Apply through the following link as early as possible

Job Role:

  • Product Support Engineer

Salary Details:

  • Upto 2,75,000

Who can Apply

  • Any Graduate Degree
  • Experience : Freshers

Job Overview (HCL):

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

SALARY [CTC] – Upto 2,75,000

Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM


Responsibilities:

  • Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
  • Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development 
  • Work along with publishers on accounts to enable features and to resolve UI related issues
  • Able to work independently and efficiently to meet defined SLA
  • To consistently meet or exceed all agreed quality parameters as defined for the process


Skill requirement

Technical :

  • Good knowledge of HTML, Java Script & CSS.
  • Good understanding of internet architecture and web concepts.
  • Basic understanding of Digital Marketing.


Analytical 

  • Should be able to look at reports and numbers derive meaningful inferences.
  • Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
  • Willing to learn and apply learning in practical environment.
  • Aptitude should be high as product is complex.


Communication

  • Excellent English communication skills, both written and verbal.


Customer Service

  • Customer oriented & self-motivated.
  • Ability to work with individuals, companies and large clients.
  • Experience in working in a dynamic and fast paced environment.
  • Ability to work on complex troubleshooting scenarios under stringent deadlines.
  • Willingness to work in a 24/7 environment.
  • Positive frame of mind, open to feedback and must be able to perform under pressure.

Job Location:  Kondapur India

Apply Now: HCL Off Campus Drive Hiring Freshers As Product Support Engineer

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