HCL Off Campus Drive Hiring Freshers As Product Support Engineer

Company Name: HCL

Apply through the following link as early as possible

Job Overview (HCL):

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

SALARY [CTC] – Upto 2,75,000

Shift timings US / Night shifts (Cab facilities for women folks free of cost) – 10PM – 7AM

Responsibilities:

Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
Work along with publishers on accounts to enable features and to resolve UI related issues
Able to work independently and efficiently to meet defined SLA
To consistently meet or exceed all agreed quality parameters as defined for the process

Skill requirement

Technical :

Analytical

Should be able to look at reports and numbers derive meaningful inferences.
Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
Willing to learn and apply learning in practical environment.
Aptitude should be high as product is complex.

Communication

Customer Service

Customer oriented & self-motivated.
Ability to work with individuals, companies and large clients.
Experience in working in a dynamic and fast paced environment.
Ability to work on complex troubleshooting scenarios under stringent deadlines.
Willingness to work in a 24/7 environment.
Positive frame of mind, open to feedback and must be able to perform under pressure.

Job Location: Kondapur India