HCL Off Campus Drive 2023 Details

Company Name	HCL
Job Role	Analyst
Who can Apply	BE/B.Tech
Batch	2021/2022/2023
Job Location	Chennai India

Company Name: HCL (Off Campus Drive 2023)

How to Apply

Apply through the following link as early as possible

Job Role

Analyst

Salary Details

Best In Industry

Who can Apply

BE/B.Tech
Experience : Freshers – 2 Years
Batch : 2021/2022/2023

Job Overview (HCL Off Campus Drive 2023 Batch)

Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal & external staff via telephone, email or chat.
Able to recognize situational trends and call team and management attention to them 1st line support – troubleshooting of IT-related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers Troubleshoot basic network and VPN issues Escalate unresolved calls to next level Log all calls in the Service Desk Call Logging system
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Provide supporting stats for the weekly Service Desk report on call trends Generating support documentation to assist staff with requests for information & provide input for staff training as required Basic Active Directory knowledge.
Creating user accounts, reset passwords, create groups, creating Distribution Lists, etc. Blackberry and Smart Phone account management and provision Flexibility to work in a 24×7 work environment.

Skills Required For HCL Careers 2023

Excellent communication skills and telephone etiquettes Excellent organizational skills
Incident Management experience Managing incidents including business expectations and communication Strong knowledge of operating systems with emphasis on Windows 7, Windows XP, Mac OS, Microsoft outlook, Internet issue, Slow performance.
Self-motivated achiever who gains satisfaction from providing excellent customer service No shift constraints or relocation constraints
Contributes to special assignments to increase the maturity of the CoE, e.g. budgeting tool design
To analyze and prepare the data cuts as per review requirements
To contribute research and data gathering as and when, e.g. opening an operations in new geos
To put together data and slides from different sources for the whole function review with senior management
To understand the requirements of the customer from the process and application (HCL employees, managers, HR).
To update information and run validation to keep it current, e.g. PMS

Selection Process For HCL Careers 2023

Aptitude Written Test Online
Group Discussion
Technical Interview
HR Interview

Job Location

Chennai India

Apply Now : HCL Off Campus Drive 2023 Hiring Freshers As Analyst

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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