HBC Off Campus Drive 2023 Details

Company Name	HBC
Job Role	Trainee, WFM Real Time
Who can Apply	Any Degree
Batch	2021/2022/2023
Job Location	Bengaluru India

Company Name: HBC (Off Campus Drive 2023)

How to Apply

• Apply through the following link as early as possible

Job Role

• Trainee, WFM Real Time

Salary Details

• Best In Industry

Who can Apply

• Any Degree
• Experience : Freshers – 2 Years
• Batch : 2021/2022/2023

Job Overview (HBC Off Campus Drive 2023 Batch)

Responsibilities:

Real Time Management

• Is responsible for managing and ensuring that the service level agreements are met across all channels
• Drive real-time adherence to expected capacity against actual performance to achieve SLA and metric goals
• Partner with the local BPO RTA team to execute real-time adjustments to the plan based on unexpected changes in staffing and volumes
• Implement creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
• Communicate changes to incoming contact patterns to the broader WFM team
• Utilize Omni-Channel routing and skilling where appropriate

Administrative

• Review and process PTO/OT requests in real-time
• Optimize off channel activities scheduled when needed to have a positive impact on SVL
• Provide assistance to the WFM team as needed
• Support changes within routing profiles

Reporting

• Produce interval, daily, weekly and monthly reporting to drive visibility and accountability around all contact center metrics
• Track license counts for all BPO locations and manage to an acceptable level
• Share daily, weekly, and monthly plans with internal and external stakeholders to include analysis and commentary of past results and impacting events

Skills Required For HBC India Careers 2023

• Previous workforce management RTA experience required with medium-to-large size contact programs with multiple BPO Partners
• Must have advanced level Microsoft Excel skills – Including advanced formulas
• Contact Center experience is required
• Demonstrates strong business acumen and a track record of success in partnering with business leaders, leveraging strong written and verbal communication skills
• Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
• Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
• Proficient in Microsoft Office Suite, Google Suite, with a willingness to learn new software as appropriate

Selection Process For HBC Careers 2023

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

Job Location

• Bengaluru India

Apply Now : HBC Off Campus Drive 2023 Hiring Freshers As Trainee

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

Also Check Off Campus Drive Exam Syllabus 2022

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