HBC Off Campus Drive 2023

HBC Off Campus Drive 2023 Details

HBC Off Campus Drive 2023

Company NameHBC 
Job RoleTrainee, WFM Real Time
Who can ApplyAny Degree
Job LocationBengaluru India

Company Name: HBC (Off Campus Drive 2023)

How to Apply

  • Apply through the following link as early as possible

Job Role

  • Trainee, WFM Real Time

Salary Details

  • Best In Industry

Who can Apply

  • Any Degree
  • Experience : Freshers – 2 Years
  • Batch : 2021/2022/2023

Job Overview (HBC Off Campus Drive 2023 Batch)


Real Time Management

  • Is responsible for managing and ensuring that the service level agreements are met across all channels
  • Drive real-time adherence to expected capacity against actual performance to achieve SLA and metric goals
  • Partner with the local BPO RTA team to execute real-time adjustments to the plan based on unexpected changes in staffing and volumes
  • Implement creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
  • Communicate changes to incoming contact patterns to the broader WFM team
  • Utilize Omni-Channel routing and skilling where appropriate


  • Review and process PTO/OT requests in real-time
  • Optimize off channel activities scheduled when needed to have a positive impact on SVL
  • Provide assistance to the WFM team as needed
  • Support changes within routing profiles


  • Produce interval, daily, weekly and monthly reporting to drive visibility and accountability around all contact center metrics
  • Track license counts for all BPO locations and manage to an acceptable level
  • Share daily, weekly, and monthly plans with internal and external stakeholders to include analysis and commentary of past results and impacting events

Skills Required For HBC India Careers 2023

  • Previous workforce management RTA experience required with medium-to-large size contact programs with multiple BPO Partners
  • Must have advanced level Microsoft Excel skills – Including advanced formulas
  • Contact Center experience is required
  • Demonstrates strong business acumen and a track record of success in partnering with business leaders, leveraging strong written and verbal communication skills
  • Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
  • Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
  • Proficient in Microsoft Office Suite, Google Suite, with a willingness to learn new software as appropriate
Selection Process For HBC Careers 2023
  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Job Location

  • Bengaluru India
Apply Now : HBC Off Campus Drive 2023 Hiring Freshers As Trainee

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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