HBC Off Campus Drive 2023

HBC Off Campus Drive 2023 Details

HBC Off Campus Drive 2023

Company NameHBC 
Job RoleTrainee, WFM Real Time
Who can ApplyAny Degree
Batch2021/2022/2023
Job LocationBengaluru India

Company Name: HBC (Off Campus Drive 2023)

How to Apply

  • Apply through the following link as early as possible

Job Role

  • Trainee, WFM Real Time

Salary Details

  • Best In Industry

Who can Apply

  • Any Degree
  • Experience : Freshers – 2 Years
  • Batch : 2021/2022/2023

Job Overview (HBC Off Campus Drive 2023 Batch)

Responsibilities:

Real Time Management

  • Is responsible for managing and ensuring that the service level agreements are met across all channels
  • Drive real-time adherence to expected capacity against actual performance to achieve SLA and metric goals
  • Partner with the local BPO RTA team to execute real-time adjustments to the plan based on unexpected changes in staffing and volumes
  • Implement creative real-time approaches that will allow sufficient coverage across multiple channels and create efficiencies
  • Communicate changes to incoming contact patterns to the broader WFM team
  • Utilize Omni-Channel routing and skilling where appropriate

Administrative

  • Review and process PTO/OT requests in real-time
  • Optimize off channel activities scheduled when needed to have a positive impact on SVL
  • Provide assistance to the WFM team as needed
  • Support changes within routing profiles

Reporting

  • Produce interval, daily, weekly and monthly reporting to drive visibility and accountability around all contact center metrics
  • Track license counts for all BPO locations and manage to an acceptable level
  • Share daily, weekly, and monthly plans with internal and external stakeholders to include analysis and commentary of past results and impacting events

Skills Required For HBC India Careers 2023

  • Previous workforce management RTA experience required with medium-to-large size contact programs with multiple BPO Partners
  • Must have advanced level Microsoft Excel skills – Including advanced formulas
  • Contact Center experience is required
  • Demonstrates strong business acumen and a track record of success in partnering with business leaders, leveraging strong written and verbal communication skills
  • Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment and respond quickly to feedback through iterative design
  • Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
  • Proficient in Microsoft Office Suite, Google Suite, with a willingness to learn new software as appropriate
Selection Process For HBC Careers 2023
  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Job Location

  • Bengaluru India
Apply Now : HBC Off Campus Drive 2023 Hiring Freshers As Trainee

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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