Company Name: Dell Technologies
How to Apply
Apply through the following link as early as possible
- Technical Support
- Best In Industry
Who can Apply
- Experience : Freshers – 4 Years
Job Overview (Dell Technologies):
What you’ll achieve
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
- Provide first level Support on Dell supplied products and/or peripherals, Assign incidents in line with documented guidelines and procedures
- Demonstrate good judgment in analyzing information to make routine decisions, handle inbound calls, emails, and web interface to support existing and new customers.
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Be compliant and adhere to process design as per the management decision, Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
- Excellent communications skills, First-rate customer focus, phone etiquette and work ethic
- Graduate Fresher to 4 years of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Ability to handle stressful situations.
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Qualification.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Job Location: Bangalore India
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