Concentrix Off Campus Drive 2021 For Technical Support Associate

Company Name: Concentrix (Off Campus Jobs 2021)

How to Apply

• Apply through the following link as early as possible

Job Role:

• Technical Support Associate

Salary Details:

• Best In Industry

Who can Apply

• BE/B.Tech/B.Sc/BCA
• Experience : Freshers – 2 Years

Job Overview (Concentrix Off Campus Drive 2021):

• To provide best in class Technical support to customers over Phone.
• Take end to end ownership of customer issues reported.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard operating procedures & escalate to internal teams for quicker resolution.
• Documenting all troubleshooting performed on the call in client SAP CRM.
• Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
• Documenting all troubleshooting performed on the call in client SAP CRM.
• The technical issues can span multiple Client products and third party devices / applications.
• In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide.

Job Location : Bangalore India

Apply Now : Concentrix Off Campus Drive 2021 For Technical Support Associate

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