off campus drive 2023

Capgemini Off Campus Drive 2023 Details

Company NameCapgemini
Job RoleSupport Analyst
Who can ApplyBE/ B.Tech
Job LocationMumbai India
Apply LinkClick here

Job Overview (Capgemini Off Campus Drive 2023 Batch)

  • Handling Service Now Tickets Incidents And Requests By Properly Analyzing The Details And Taking Appropriate Action.
  • Ensuring That Incidents And Requests Are Resolved Above SLA With A Min Of 96 Extracting Data From The Asset Database And Service Now Tool And Preparing Timely Accurate Reports.
  • Preparing And Maintaining Detailed Process Documentations As And When Required And Updating The Same On A Regular Basis Assisting Depot Tech In Getting In Touch With Other Resolving Teams As Part Of Provisioning.
  • Highlighting Outages To Incident Management Which Hampers Teams Productivity And Daily Business Not Needed Attend Weekly Conference Calls Meetings With Various Teams To Provide Provisioning Reclaim Status.
  • Experience Of Handling Tickets On A Ticket Management Tool BMC Remedy HP IT Service Manager Ser Vice Now Or Any Of The Recognized Ticketing Systems.
  • Knowledge Of Asset Management Is An Added Advantage Understanding Of The IT Service Management Concepts Such As SLA OLA Etc .
  • Excellent Knowledge Experience On MS Excel Analysis And Reporting With The Use Of Formulas Functions Etc.
  • Excellent Spoken And Written Communication Skills As The Job Role Involves Closely Coordinating With The On Shore Teams Clients And Users Based In UK And North America On A Daily Basis Should Be Able To Prioritize Tasks Based On The Impact And Urgency.
  • Mandatory Requirement To Work Rotational Shifts North South America Time Zones Must Work IST Night Shifts .
  • Take Complete Ownership Of The Task At Hand And Adhere To Agreed Timelines Willingness To Learn And Innovate To Improve Process Efficiency 

Job Requirements

Primary Skill

  • Service Now Tickets Incidents.
  • Ticket Management Tool BMC Remedy HP IT Service Manager Ser Vice Now

Secondary Skill

  • MS Excel Analysis And Reporting
Selection Process For Capgemini Careers 2023
  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022

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