Capgemini Off Campus Drive 2023 | Fresher | Direct Link

Capgemini Off Campus Drive 2023 Details

Job Overview (Capgemini Off Campus Drive 2023 Batch)

• Handling Service Now Tickets Incidents And Requests By Properly Analyzing The Details And Taking Appropriate Action.
• Ensuring That Incidents And Requests Are Resolved Above SLA With A Min Of 96 Extracting Data From The Asset Database And Service Now Tool And Preparing Timely Accurate Reports.
• Preparing And Maintaining Detailed Process Documentations As And When Required And Updating The Same On A Regular Basis Assisting Depot Tech In Getting In Touch With Other Resolving Teams As Part Of Provisioning.
• Highlighting Outages To Incident Management Which Hampers Teams Productivity And Daily Business Not Needed Attend Weekly Conference Calls Meetings With Various Teams To Provide Provisioning Reclaim Status.
• Experience Of Handling Tickets On A Ticket Management Tool BMC Remedy HP IT Service Manager Ser Vice Now Or Any Of The Recognized Ticketing Systems.
• Knowledge Of Asset Management Is An Added Advantage Understanding Of The IT Service Management Concepts Such As SLA OLA Etc .
• Excellent Knowledge Experience On MS Excel Analysis And Reporting With The Use Of Formulas Functions Etc.
• Excellent Spoken And Written Communication Skills As The Job Role Involves Closely Coordinating With The On Shore Teams Clients And Users Based In UK And North America On A Daily Basis Should Be Able To Prioritize Tasks Based On The Impact And Urgency.
• Mandatory Requirement To Work Rotational Shifts North South America Time Zones Must Work IST Night Shifts .
• Take Complete Ownership Of The Task At Hand And Adhere To Agreed Timelines Willingness To Learn And Innovate To Improve Process Efficiency 

Job Requirements

Primary Skill

• Service Now Tickets Incidents.
• Ticket Management Tool BMC Remedy HP IT Service Manager Ser Vice Now

Secondary Skill

• MS Excel Analysis And Reporting

Selection Process For Capgemini Careers 2023

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

Also Read : 70+ Top Interview Questions and Answers in 2022 | Off Campus Drive For 2022