Avhan Tech Careers 2021 Hiring Freshers As Application Engineer

Company Name: Avhan Tech

Job Overview (Avhan Tech):

Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA
Maintain & monitor SLA and follow escalation process in case of SLA violation
Maintain constant and comprehensive reporting and updation with clients
Regular follow up on all escalated issues until resolution from respective stakeholders

Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

Excellent communication skill (Oral/written)
Knowledge about computers, networks, databases, web servers
Should have experience in software incident support
Highly Process Oriented
Follow escalation matrix to ensue SLA delivery
Self-motivated individual
Relevant exposure to any of following verticals: Cloud Management at Banking & Finance, Insurance, e-commerce, BPO Industry

Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA
Maintain & monitor SLA and follow escalation process in case of SLA violation
Maintain constant and comprehensive reporting and updation with clients
Regular follow up on all escalated issues until resolution from respective stakeholders

Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

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