Company Name: American Express
How to Apply
- Apply through the following link as early as possible
Job Role:
- TCPS Analyst I
Salary Details:
- Best In Industry
Who can Apply
- Any Graduates
- Experience : Freshers – 3 Years
Job Overview (American Express):
Role Introduction
This is a blended profile which requires:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive Balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets.
Minimum Qualifications
Graduate with 0 – 3 years of Prior Experience.Ability to work in a deadline-driven environment and maintain strong attention to detail.
Shift Hours – 24X7
Job Location: Gurgaon, India
Apply Now: Click Here to American Express Careers 2021 Hiring Freshers As TCPS Analyst – Any Graduates
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