Company Name: Amazon
How to Apply
- Apply through the following link as early as possible
- Technical Customer Service Associate (Non-Tech role)
- Best In Industry
Who can Apply
- Any Graduate
- Experience : Freshers – 4 Years
- Batch : 2018/2019/2020/2021
Job Overview (Amazon):
Roles & Responsibilities:
- Providing prompt, efficient, detailed, customer-oriented service to Amazons AWS customers.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during Amazon’s AWS critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure internal knowledge reference pages are updated.Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Desired Candidate Profile
- Bachelor Degree Mandatory.
- Excellent communication required both written & verbal
- 1-4 years of experience working directly with customers to resolve issues.(Account and billing inquiries handling experience preferred as this is a non technical role).
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarize technical customer issues into notes that are readable by other parties
- Ability to work weekends and/or evenings.
Job Location: Bangalore/Bengaluru India
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