Amazon Off Campus Hiring Freshers As Customer Service Associate - Freshers

Company Name: Amazon

Job Overview (Amazon):

Providing prompt, efficient, detailed, customer-oriented service to Amazons AWS customers.
Being a voice and advocate for our customers when something doesn’t feel right.
Driving projects that improve support-related processes.
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Assisting with customer communication during Amazon’s AWS critical launches and support events.
Assuming responsibility for developing detailed knowledge about specific product lines and features.
Making sure internal knowledge reference pages are updated.Driving projects that improve support-related processes.
Working with customer support teams to ensure a consistent and high-quality level of support.
Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

Bachelor Degree Mandatory.
Excellent communication required both written & verbal
1-4 years of experience working directly with customers to resolve issues.(Account and billing inquiries handling experience preferred as this is a non technical role).
Proficiency in MS Office, with an emphasis on Excel.
Ability to summarize technical customer issues into notes that are readable by other parties
Ability to work weekends and/or evenings.

Job Location: Bangalore/Bengaluru India

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