Company Name: Amazon (Off Campus Jobs 2022)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • KDP Support Analyst

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech
  • Experience : Freshers
  • Batch : 2020/2021

Job Overview (Amazon Off Campus Drive 2022):

  • Excellent written and verbal communication skills required.
  • Process and respond to phone calls and emails received from publishers.
  • Work on developing personalized responses for publisher questions.
  • Must be able to interact with external parties like customers and suppliers comfortably.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work with customer service manager in documenting process flows.
  • Should be willing to work in night shifts and over the weekends.
PREFERRED QUALIFICATIONS
  • Additional computer skills certifications in web technologies are preferable.
  • Experience in web-enabled software products or services is highly preferred.
  • Should be able to understand a complex problem and respond to authors.
  • Basic familiarity with web technologies and HTML is highly desirable.
  • Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
  • Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
  • College graduates.
Job Location: Hyderabad India
Apply Now : Amazon Off Campus Drive 2022 Hiring Freshers As KDP Support Analyst

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