Adobe Jobs For Freshers 2020 – 2021 Hiring As Analytics Technical Support Consultant

Company Name: Adobe (Off Campus Jobs 2021)

How to Apply

• Apply through the following link as early as possible

Job Role:

• Analytics Technical Support Consultant

Salary Details:

• Best In Industry

Who can Apply

• BE/B.Tech/B.Sc/BCA
• Experience : Freshers – 2 Years

Job Overview (Adobe Off Campus Drive 2021):

What you’ll do

• First point of contact for customer concerns relating to technical issues
• Customer advocate and represent their needs with internal product teams
• Provide timely response/resolution to technical and product inquires
• Provides resolution results within established Service Level Agreement Guidelines
• Awareness of Customer business priorities & key events
• Provides proactive Issue Status updates to required parties
• Record and document all issues related to customers within established process guidelines
• Trouble-shoot/qualify cases before raising to Engineering
• Answer questions regarding product functionality and usage
• Enable product features included in the contract which Customer can’t enable themselves through the admin console
• Tackle implementation problems
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results; networks with key contacts outside areas of own expertise; may have matrix reporting relationships across business units. Uses professional concepts and Adobe objectives to resolve a wide range of difficult issues in creative and effective ways.
• Occasionally needs to engage domain specialists in situations warranting deeper level of knowledge/expertise. Regular collaboration with team via scrums, queue bashes and other interactions to learn new concepts and resolve complex issues, sometimes owning the sessions.
• Accelerated ability to comprehend and simulate/replicate customer reported issues demonstrating all the relevant channels of knowledge (documentation, communities, knowledgebase, peers, etc.) Demonstrates Intermediate to Expert troubleshooting skills.

What you need to succeed

• At least five years’ in a technical support environment, preferably in a high- tech enterprise setting having worked on Adobe Analytics.
• Regularly demonstrates advanced ability to interpret customer business needs and issue impact to both the customer and Adobe; ability to communicate the business impact effectively to internal associates to accelerate resolution and limit the overall business impact
• Acts independently and demonstrates entrepreneurial perspective in figuring out methods and procedures on new assignments; may supervise the activities of others; exercises considerable latitude in figuring out objectives and approaches to assignment; effects of decisions may be long-lasting and influence the future course of Adobe
• Has excellent communication skills, both written and verbal
• Solid ability to identify, research and quantify business problems using statistical analyses on large data sets
• Demonstrable ability to diagnose and fix analytic implementation issues
• Experience with JavaScript, jQuery, HTML and CSS
• Experience with SQL and database management.
• And experience with data insertion and reporting APIs, SOAP, REST and PHP
• Thinks ‘out-of-the-box’ to creatively resolve development problems
• Debugging of customer code

Job Location : Noida India

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