Company Name: Adobe (Off Campus Jobs 2021)

How to Apply

  • Apply through the following link as early as possible

Job Role:

  • Analytics Technical Support Consultant

Salary Details:

  • Best In Industry

Who can Apply

  • BE/B.Tech/B.Sc/BCA
  • Experience : Freshers – 2 Years

Job Overview (Adobe Off Campus Drive 2021):

What you’ll do
  • First point of contact for customer concerns relating to technical issues
  • Customer advocate and represent their needs with internal product teams
  • Provide timely response/resolution to technical and product inquires
  • Provides resolution results within established Service Level Agreement Guidelines
  • Awareness of Customer business priorities & key events
  • Provides proactive Issue Status updates to required parties
  • Record and document all issues related to customers within established process guidelines
  • Trouble-shoot/qualify cases before raising to Engineering
  • Answer questions regarding product functionality and usage
  • Enable product features included in the contract which Customer can’t enable themselves through the admin console
  • Tackle implementation problems
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results; networks with key contacts outside areas of own expertise; may have matrix reporting relationships across business units. Uses professional concepts and Adobe objectives to resolve a wide range of difficult issues in creative and effective ways.
  • Occasionally needs to engage domain specialists in situations warranting deeper level of knowledge/expertise. Regular collaboration with team via scrums, queue bashes and other interactions to learn new concepts and resolve complex issues, sometimes owning the sessions.
  • Accelerated ability to comprehend and simulate/replicate customer reported issues demonstrating all the relevant channels of knowledge (documentation, communities, knowledgebase, peers, etc.) Demonstrates Intermediate to Expert troubleshooting skills.
What you need to succeed
  • At least five years’ in a technical support environment, preferably in a high- tech enterprise setting having worked on Adobe Analytics.
  • Regularly demonstrates advanced ability to interpret customer business needs and issue impact to both the customer and Adobe; ability to communicate the business impact effectively to internal associates to accelerate resolution and limit the overall business impact
  • Acts independently and demonstrates entrepreneurial perspective in figuring out methods and procedures on new assignments; may supervise the activities of others; exercises considerable latitude in figuring out objectives and approaches to assignment; effects of decisions may be long-lasting and influence the future course of Adobe
  • Has excellent communication skills, both written and verbal
  • Solid ability to identify, research and quantify business problems using statistical analyses on large data sets
  • Demonstrable ability to diagnose and fix analytic implementation issues
  • Experience with JavaScript, jQuery, HTML and CSS
  • Experience with SQL and database management.
  • And experience with data insertion and reporting APIs, SOAP, REST and PHP
  • Thinks ‘out-of-the-box’ to creatively resolve development problems
  • Debugging of customer code
Job Location : Noida India
Apply Now : Adobe Jobs For Freshers 2020 – 2021 Hiring As Software Quality Engineer

Also Check Off Campus Drive Exam Syllabus 2021

Private Exam Syllabus 2021

TCS NQT Syllabus 2021Click here
Dell Syllabus 2021Click here
HCL Syllabus 2021Click here
Infosys Syllabus 2021Click here
Wipro Syllabus 2021Click here
CGI Syllabus 2021Click here
HP Syllabus 2021Click here
Deloitte Syllabus 2021Click here
DXC Syllabus 2021Click here
Capgemini Syllabus 2021Click here
Cognizant Syllabus 2021Click here
Accenture Syllabus 2021Click here
Adobe Syllabus 2021Click here
ZOHO Syllabus 2021Click here
PAYTM Syllabus 2021Click here
Amdocs Syllabus 2021Click here
IBMClick here

Government Exam Syllabus 2021

AFCAT Syllabus 2021Click here
DSSSB PGT, TGT PRT/Nursery Teacher Syllabus 2021Click here
PGCIL Diploma Trainee Syllabus 2021Click here
L&T Syllabus 2021Click here

Jobs Search By Batch

2017 Batch2018 Batch2019 Batch2020 Batch
2021 Batch2022 BatchInternshipTraining

Join Us On Following For Fast Job Notifications:-

Telegram –

Instagram –

Facebook –

Leave a Reply

Your email address will not be published. Required fields are marked *